Frequently Asked Questions about Telefy

An eSIM is a digital SIM that is already embedded in your smartphone. It is a small chip in your phone. eSIM works like a SIM card, but you don't actually need to put a physical SIM card in your smartphone. You can subscribe to a mobile operator's services fully online.

A list of eSIM-enabled devices can be found here: 

We offer eSIM data of 180 countries + European eSIM + Global eSIM (European, Asian, American, Australian eSIM).

Install via one-click Telefy installation

Click on the link we provide you and follow the simple setup instructions.

• Telefy cheap eSIM mobile data is a bargain when you're travelling abroad. But you can also use it in the country you live in. 
  
• Telefyinternet for travels is much cheaper than the internet provided by your mobile operator for travelling abroad (roaming internet, roaming mobile data).
  
• You'll never go over your mobile data limit with our eSIM internet for travels.
  
• In Telefy account you'll see how much internet you've already used. When you reach the limit, the internet will switch off.
  
• You'll always know exactly how much the internet you use during your trip is costing you, because you've paid for it in advance. 
  
• More secure than public Wi-Fi (so you can do internet banking and run important errands with confidence).
  
• Faster than Wi-Fi available in public places.
  
• Good quality for online calls (including online calls with the Telefy app).
  
• You won't exceed your data limit. It's a pre-paid service so you won't have to pay more for your mobile data than you initially intended.
  
• Cheaper than your operator's mobile internet (mobile data) when travelling outside the EU (data roaming, internet in roaming).
  
• Cheaper than mobile internet (mobile data) provided by many operators when travelling within the EU (data roaming, internet in roaming).
  
• Cheaper than data roaming (mobile internet in roaming) when travelling abroad from the United States and Canada.

After installing your eSIM data plan, make sure you manually enable Roaming in your phone settings.

It can take up to 30 minutes for the eSIM to connect to the Mobile Operator's Network. In case it does not connect within that time frame, restart your phone.

IMPORTANT! DO NOT DELETE ESIM IF YOU ARE UNABLE TO CONNECT TO THE MOBILE INTERNET.

If after completing all the steps mentioned above, you are still unable to connect to the internet, please contact our support team at [email protected]

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